Special COVID-19 Return Notice (April 1, 2020)
Due to current limitations at our Distribution Center, we are not able to accept return packages at this time. We apologize for the inconvenience. PLEASE DO NOT USE ANY MAILING LABEL INCLUDED IN YOUR PACKAGE AS WE CANNOT ENSURE THAT THE PACKAGE WILL BE SAFELY DELIVERED AND RETURNED TO US. Commencing April 1, 2020, no returns will be accepted or processed until full operations have been restored in our Distribution Center and we are once again able to accept return deliveries. For purchases made from March 1, 2020 until further notice, we are extending our return window through June 30, 2020. If our Distribution Center is not able to reopen by June 30, 2020, we will post a further notice. If you would like to request a return label for a purchase made while this Special COVID-19 Return Notice is in effect, or if you have any questions, please contact our Customer Service Center at 1-800-810-2311 or email us at Hello_us@oliviaburton.com Shipping costs for returns initiated through our Customer Service Center under this Special COVID-19 Return Notice will be paid by Olivia Burton.
Online purchases from us.oliviaburton.com may be made by individuals who are residents of the U.S., for delivery within the U.S., including Alaska, Hawaii and Puerto Rico. We invite you to visit our international website www.oliviaburton.com to determine if online purchasing is available in your area. You may also click here for a list of authorised retailers around the world. You may locate one(s) in your region by clicking here.
All products are subject to availability. We reserve the right to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. Discounts and promotions cannot be applied to past orders. We will inform you by email if we are unable to fill your order. Any individual customer may purchase up to five units of each watch model and we reserve the right to further limit the quantity of products we supply.
Olivia Burton accepts the following forms of payment for online purchases:
- American Express
- PayPal-coming soon
All taxes, if any, due on your online transaction will be charged, as required by applicable laws. Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped, and may vary from the estimated amount.
Products purchased from Olivia Burton online come beautifully packaged in a signature Olivia Burton gift box. At your request, a complimentary personalised gift card can be added. Simply indicate that the purchase is a gift during checkout and fill in the gift message field. Olivia Burton reserves the right to not transmit gift messaging that contains profanity, abusive or obscene information at the sole discretion of the brand.
If you wish to cancel or modify your order, please send an email as soon as possible to hello_US@oliviaburton.com – or call us toll-free at 1-800-810-2311: our hours are Monday–Friday, 9AM–5PM, Eastern Time. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment; that shipping restrictions apply to a particular item; that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may also, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, the same email address, or orders that use the same promotional code, billing or shipping address. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. Additionally, we may limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors or any other unauthorised party. You are not permitted to resell any products or services purchased through the Site for commercial purposes.
We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, or refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and we reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
SHIPPING AND DELIVERY
To ensure the secure delivery of your order, all products are shipped via Federal Express. We are therefore unable to ship to P.O. Boxes, AFB or any other addresses not covered by Federal Express delivery.
For shipping within the United States, the following charges apply:
- Ground shipping: $7 for all orders under $35
- Fedex overnight : $15 on all orders
Please allow up to 5 additional days for orders with Embossing or Engraving.
Please allow up to 3-4 business days for processing. Olivia Burton cannot be responsible for unanticipated delays.
IMPORT RIGHTS AND TAXES
We ship to all countries outside the EU on the basis of "delivery with unpaid customs duties". This means that the recipient will be responsible for all sales taxes or import duties that may apply locally to the purchase.
As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.
Every Olivia Burton watch we sell comes backed by a two-year limited warranty which covers the movement of your watch if it proves to be defective in either material or workmanship under normal use. Complete warranty information, along with an abbreviated list of authorised Olivia Burton service centres, is provided in the operating instructions, warranty and service guide booklet that will be shipped with your watch. Full warranty information may be found here here and a current, complete list of authorised service centres may also be found here.
If you are not completely satisfied with your purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately by sending an email to hello_US@oliviaburton.com or calling Customer Service at 1-800-810-2311.
Online purchases will be accepted for a full refund when returned in their original condition within 48 days of delivery, and accompanied by the original sales invoice. Please note any redeemable gift with purchase items must be included when returning an order for a full refund. We do not offer an exchange service.
If your item has been worn or protective packaging has been removed then your return will not be accepted. Unfortunately, we cannot accept unwanted returns on any products that have been personalised. We are also unable to accept unwanted returns on earrings due to hygiene reasons. This does not affect your statutory rights if goods are faulty or not as described.
A Return Authorisation Number (RAN), which may be obtained by calling Customer Care at 1 800-810-2311, is required for all returns. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.
Upon receipt of your Return Authorisation Number, simply use the free shipping return label enclosed in the original packaging and send to our Customer Care Centre at:
Any orders purchased from the 19/03/20 have an extended returns period of 49 days from the purchase date.
115 State St.
Moonachie, NJ 07074
Please note that Olivia Burton does not assume any responsibility for return packages that are lost, stolen, or mishandled.
OLIVIA BURTON EVENT RETURNS
Please note that any Olivia Burton events are non-refundable. The cost of events does not include any transportation to or from the event unless otherwise stated. In the event of cancellation due to unforeseen circumstances by Olivia Burton, a full refund will be issued.
Our personalised watches and jewellery pieces are hand-stamped to your specification. Personalised or bespoke product cannot be returned for a refund. These include any goods specifically personalised to your specification and will be clearly marked accordingly. Orders for these goods cannot be cancelled or changed once work has started on them. This does not affect your statutory rights if goods are faulty or not as described. Please see our Terms and Conditions for more details.
Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault.
ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you after 5 business days, we will treat the order as cancelled. Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.
TRANSFER OF OWNERSHIP AND INDEMNITY
Title to products you order on this website, and risk of loss or damage to those products, passes to you upon delivery, provided that we have received payment in full for the products.
For product or online-order-related inquiries, please contact us at 1-800-810-2311 or via email at hello_US@oliviaburton.com
Please note that we are available Monday–Friday, 9AM – 5PM prevailing Eastern Time, excluding holidays.