Customer Care

Customer Care

After Sale Service

Olivia Burton recommends having your timepiece serviced at one of our authorised after-sales service centers. We are pleased to offer the following options for your convenience:

Special COVID-19 Repair Notice (April 2, 2020)

Due to current limitations at our Distribution Center, we are not able to accept repair packages at this time. We apologize for the inconvenience. PLEASE DO NOT SEND ANY WATCHES FOR REPAIR AT THIS TIME AS WE CANNOT ENSURE THAT THE PACKAGE WILL BE SAFELY DELIVERED TO US. Commencing April 2, 2020, no repairs will be accepted or processed until full operations have been restored in our Distribution Center and we are once again able to accept deliveries. If you have any questions, please contact our Customer Service Center at 1-800-810-2311 or email us at


Please visit our after sales service website Upon creation of an account with a user ID and password, you may initiate the repair of your Olivia Burton.

MGI MAIL ONLY – No walk-in service at this address:

109 State Street
Moonachie, NJ 07074

Be sure to include your dated sales or gift receipt if your watch is still covered within the two year limited warranty.

Click to download the Olivia Burton US Repair and Service Request Form


To locate authorized Olivia Burton Service Centers in your area, click here.

Instruction Manual

View our complete Watch Guide