Care


There are just a few simple steps to follow in order to keep your Olivia Burton piece in its best condition. Follow our advice below to help your design stand the test of time:


Watches

01. My leather strap is showing signs of wear. Is this normal?

Our luxurious leather straps are treated using the highest-quality tanning methods. Variations and imperfections are characteristic of genuine tanned leather products, which may darken, fade or change in colour and texture over time. This is evidence of the leather’s purity, not a defect, fault or quality issue. We consider the natural ageing process as part of the beauty of organic materials.
In order to preserve your leather, we recommend treating your strap with a leather protector before wear to provide resistance against dirt and moisture. Remember to keep your leather strap away from intense sunlight, heat, water, humidity, makeup and perfume to prevent any damage or marking.

When it comes to removing small stains, we suggest gently wiping the leather with a soft, thoroughly wrung cloth and mild soapy water. Repeat using clean water.

Straps are not covered under warranty, but we do hold limited stock of replacement straps that are available to purchase. You should expect to have to replace light-coloured straps around every 12 months.
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02. Can I buy a leather alternative?

Olivia Burton is proud to offer a range of vegan-friendly watches, featuring soft faux leather straps. A great alternative to genuine leather, these synthetic styles are designed to look and feel as luxe as the real thing.

We’ve also introduced a collection of eco-friendly watches. Style conscious in more ways than one, the straps on these styles are expertly made from recycled materials, resulting in a plush suede-effect.
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03. Is my strap adjustable?

A. Links can be removed and added to our linked bracelet watches.

Our big and midi dial bracelet styles can have a maximum of three links removed.

Wonderland bracelet styles can have up to eight links removed. You can add as many links as needed to any of our other bracelet watches.

Extra links can be purchased from us. An international shipping fee will apply. Please contact our Customer Care team at hello_US@oliviaburton.com, to discuss your requirements.

Our big dial leather straps can be adjusted from approximately 16 centimeters to approximately 21.5 centimeters.
Our midi dial leather straps can be adjusted from approximately 15 centimeters to approximately 20.5 centimeters.
Our big dial mesh bracelets can be adjusted from approximately 15.5 centimeters to approximately 21 centimeters.
Our midi dial mesh bracelets can be adjusted from approximately 15 centimeters to approximately 20 centimeters.

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04. How do I adjust a mesh watch strap?

Position a flathead screwdriver (or other adjustment tool) in the slot on the clasp, as shown.
Lift the bar in the direction facing away from the straight pin. Ensure that the tool handle points towards the watch case.(Pressing the adjustment tool against the straight pin may bend and destroy it. Please take care when doing this.)

Slide the adjustable buckle to the desired position and, finally, press the clasp closed.
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05. The plating on my watch is showing signs of wear. Is there anything I can do?

Olivia Burton uses the best plating methods available, but it is the nature of plating to wear over time, especially when it comes into contact with body creams and perfumes. To keep your watch looking pristine, we always recommend removing your watch when it may come into contact with water, perfumes and body creams.

Please note: Rose-gold plating is, by nature, less durable and will fade quicker over time.

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06. Is my watch waterproof?

Your watch has a water-resistant rating of 1ATM or 10m (1 Bar), making it suitable for everyday use and resistant to modest water/rain splashes.

To prolong your watch’s lifespan, we always recommend removing it before swimming, showering and bathing.

It’s also vital to take off your watch before entering a steam room or a sauna. Extreme heat can cause watch seals to expand and create openings for water droplets to penetrate inside the design.

Please note: any water damage to your watch is not covered under warranty.
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07. My watch has condensation. What can I do?

If your watch experiences a sudden change in temperature or pressure, you may notice condensation appearing under the crystal glass. This generally disappears by itself if left alone.

Please do not attempt to aid this by exposing your watch to heat to dry it out, as this may damage the watch and will only cause the condensation to persist.
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08. What size options are available?

A. Our watches generally come in three different case sizes: big dial, midi dial and mini dial.
• The big dial is 38mm in diameter.
• The midi dial is 30mm in diameter.
• The mini dial is 23mm in diameter.
• The big square dial is 30mm.
• The midi square dial is 23mm.
• The rectangle dial is 20 x 25mm.
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09. What is covered under the warranty?

Olivia Burton offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase if purchased from an official Olivia Burton stockist after 1st July 2016. If watches have been purchased prior to 1st July 2016, a one (1) year warranty is in place. The warranty does not cover batteries, glass, plating, straps or accidental damage caused by lack of care, including water penetration.
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10. How long should my battery last?

The average battery life is 12 months. All watches come with a battery saver in the crown that needs to be removed to activate the battery. To start the battery, remove the plastic tab and press the crown into the side of the case. If your watch has stopped working, it's likely the battery needs replacing. Any local independent jeweller will be able replace your battery.

We offer a chargeable battery replacement service. Please contact our Customer Care team for more details.

Please kindly note that battery replacements are not covered under warranty.
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11. Do you offer a repair service?

If your watch requires attention, please contact our Customer Care team by emailing hello_US@oliviaburton.com

We offer glass replacements for all sizes and styles. Our repairs team will be more than happy to provide a quote for any repair outside of warranty.
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12. How do I adjust the date and time on my watch?

A. Setting the time:

Pull the crown out to the 2nd position (as shown in the diagram). Turn clockwise to set the time. Push the crown into normal position to start the watch again.

Setting the date:

Pull the crown out to the 1st position. Turn the crown-anticlockwise until the correct date is shown. Push the crown into the normal position to start the watch again. Please note: the date can’t be set if the time is set between 9pm and 0:30am.

Setting the time:

Pull the crown out to the 2nd position. Turn clockwise to set the time – the 24-hour hand will change at the same time. Ensure that the 24-hour is correct am or pm. Push the crown in to normal position to start the watch again.

Day Setting:

Pull the crown out to the second position and turn the crown clockwise. Keep turning and – every 24 hours – the day hand will move onto the next day. Continue until the correct day is shown. Set the time and return to the normal position.

Date Setting:

Pull the crown out to the 1st position. Turn the crown anti-clockwise until the correct date is shown. Push the crown in to normal position to start the watch again. Please note: the date can’t be set if the time is set between 9pm and 0:30am.

Please note that the pushers placed either side of the crown on our chrono styles are for design purposes only.
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Jewellery

13. What is the best way to care for my Olivia Burton jewellery?

When you’re not wearing your Olivia Burton jewellery styles, we recommend keeping them stored individually in the pouches that they arrived in. If you have our bracelets or necklaces, it’s best to store these with the chains fastened to minimise any scratching or tangling.

Water can discolour jewellery, so we always recommend removing it before bathing, showering or swimming.

Avoid storing your jewellery in intense sunlight and away from contact with perfumes, makeup, body and sun creams as they can cause plated items to tarnish.

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14. How should I clean my jewellery?

It’s characteristic for sterling silver jewellery to darken slightly over time. To revive your sterling silver styles, gently polish them using a silver polishing cloth. We do not recommend the use of any jewellery polishing cloths that have been treated with cleaners or polishing agents. For all other items, we recommend wiping with a soft dry cloth to help revive the shine.
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15. How does the adjustable chain mechanism on my necklace/bracelet work?

To adjust the length, simply take hold of the polished round ball on the adjustable fastening and slide up or down the chain until your necklace/bracelet is at the desired length.
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16. Are your earrings sterling silver?

All Olivia Burton earrings are made from a sterling silver base metal and are finished with 18K gold or rose gold plating.
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17. How do I check my ring size for the Floral Charm Rope ring?

Please click here for our ring sizing guide.
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